TO START THE RETURN PROCESS, PLEASE GO TO OUR RETURNS PORTAL HERE.
Thank you so much for shopping with us! We strive to provide you with with styles you'll fall in love with however, we understand things don't always work out! Returns are accepted within 21 days of the delivery date for exchange of size or store credit (store credit never expires).
Please reach out to us at firstname.lastname@example.org with any questions regarding sizing and styling and we would be more than happy to help!
All merchandise must be in NEW CONDITION (original tags attached and in tact if applicable, unworn, free of fragrance, makeup, pet hair, deodorant, rips/tears, etc.)
Shoes must be returned in their original box inside another box or shipping package and in brand new condition without any damage. Please do not ship the shoes back with the label on the outside of the shoe box.
Sale items, bodysuits/intimates, hats, gift cards, and items that are purchased during any kind of sale/used with a discount code of 30% or higher are FINAL SALE. If you return a final sale item, there will be a 20% restocking fee deducted from your store credit. Items purchased under the "Final Sale" tab (Last Ones, Clearance/Sale Items) are not eligible for store credit. Due to hygiene reasons, bodysuits, intimates, & hats will not be accepted.
If you feel you have received a defective or damaged item, please email us at email@example.com within 2 days of being delivered and we will do what we can to rectify the situation.
How to make a return:
- Make sure your return is within the policy period & meets ALL return requirements.
- You must complete the return form that can be found at this link here before mailing back your items.
- Please make sure your items are securely packaged when sending back a return. We are not responsible for packages that are lost or damaged on their way back to us.
- Please make sure to include your packing slip in with your return.
- Once we receive your package & the return is processed, store credit will be issued to the email address we have on file. Returns are usually processed within 2 days of receiving.
- If you wish to exchange the size of your item(s), you can choose that option in our Returns Portal. Please note, due to our inventory constantly changing we cannot guarantee that the item will be in stock. If the item is out of stock, store credit will be issued for the item.
You can now checkout with the $1.98 Re:do option for FREE UNLIMITED returns or exchanges for store credit. If you didn't purchase the Re:do option at checkout, you can still make a return through the returns portal & purchase a label through them with discounted shipping rates!
If an order was placed through Afterpay and the item was returned, the customer is still responsible for paying the remaining balance for the returned item through Afterpay even though store credit is received.
We will hold non-returnable merchandise that was sent back to us for 30 days. After 30 days, if the reshipment fee has not been paid the item(s) will be donated to charity.
Southern Trends Boutique
107 Bent Tree Road
Statesboro, GA 30458
If you have any questions or concerns regarding your order, please contact us under the contact tab. Thank you!