FAQ
What is your shipping policy?
We try to have orders shipped out the same day however, orders can take 1-2 business days to process. Once your order has shipped, you will receive an email with tracking information. Please see our Shipping Policy page for more information.
Do you offer express shipping?
We do! You can choose either USPS Priority, UPS Ground, or UPS 2nd Day Air. If you placed an order and forgot to add the express shipping option, please email us at info@southerntrendsboutique.com to upgrade your shipping.
What is your return policy?
Please see our Return Policy page for all information on returns & exchanges!
How do I get a return label?
Click here for a link to our Returns Portal.
Do you have gift cards available?
Yes! You can purchase your gift card here. The email that is provided at checkout is the one the gift card will be sent to. Please place gift card orders separately from other items.
How do I know if my order was placed?
You will receive a confirmation email or text once your order is placed with your order number.
Do you offer AfterPay?
Yes! AfterPay allows you to make purchases now and pay for them in four equal payments every 2 weeks without any interest.
How does Shop Pay Installments work?
Shop Pay gives you the option to pay in full at checkout, or to split your purchase into four equal, bi-weekly, interest-free installment payments. When available, Shop Pay Installments is an option for orders between $50.00 and $3,000 USD. There are no additional charges, interest rates, or late fees, and your credit score isn't affected.
How can I use a gift card or promo code?
Mobile devices: at the top of the checkout page tap the "show order summary" link & enter the code in the box that says gift card or discount code.
Desktop: at checkout, on the right hand side enter the code in the box that says gift card or discount code.
What size should I order?
We provide a general sizing chart, product description & other details on each product page to help you figure out what size you need. If you have any further questions, feel free to send us an email to info@southerntrendsboutique.com & we would love to help you!